Fairmont Therapist in Chengdu, China
What you will be doing:
• Consistently offer professional, friendly and engaging service. • Greets guests and members in a friendly and efficient manner, escort them as required. • Possess knowledge about all aspect of Willow Stream treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details. • Performs all massage, body treatments, and aesthetic services as certified or trained to do so. • Ensures individualized guest service through acknowledging and responding to needs and expectations. • Reviews guest’s medical history/ waiver and all information in Spa Soft, prior to performing each treatment. • Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order. • Maintains proper supplies of professional products, towels, and other supplies in treatment rooms. • Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities. • Ensures proper stocking of all spa amenities, toiletries, and linen items. • Ensures efficient billing of service to guests. • Assists members and guests with the use of sauna, steam, experience shower, etcetera. • Handles guest complaints and solves problems to the degree possible. • Works with related hotel departments to ensure efficiency in meeting guest needs. • Contributes to the team environment by assisting spa colleagues in all areas. • Participates in the orientations, meeting, and training process of all colleagues assigned to Willow Stream Spa. • Maintains accurate records as required by hotel and municipality regulations. • Follows Occupational Health and Safety regulations. • Reports suspicious people, behavior, and vehicles to Hotels Security. • Ensures adherence to Fairmont’s Code of Ethics. • Follow departmental policies and procedures. • Follow all safety and sanitation policies. • Other duties as assigned. Your experience and skills include:
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people. • Computer literacy in Windows, MS Office Word, Excel, Opera PMS System, and Spa Soft is recommended. • Relevant experience in hospitality or related field is an asset. • Must be flexible in terms of working hours, and able to work with little or no supervision. • Graceful presentation and grooming. • Fluency in Chinese Mandarin (verbal & written) essential. Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park.
The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel. The hotel opened its door on December 21, 2016.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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