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Marriott Spa Therapist at St. Pancras Renaissance in London, United Kingdom

Job Number 21079024

Job Category Spa

Location St. Pancras Renaissance Hotel London, St. Pancras Station, London, London, United Kingdom

Brand Renaissance Hotels

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel

Position Summary

As a Spa therapist at St Pancras Renaissance you are responsible for providing a range of five star luxury spa treatments for members, hotel guests and visitors. As a key member of the spa team the therapist will coordinate the delivery of spa services including spa, skin care, fitness & wellness, massage while also assisting when required with spa reservations, reception desk and locker room duties.

You’ll need to know your stuff:

  • Works with selected vendors for spa retail operations to deliver a outstanding guest service spa experience

  • Provides all Spa treatments as required ensuring outstanding guest service at all times

  • Takes ownership of Spa treatment rooms ensuring areas are presentable and deliver a outstanding Spa experience to guests

  • Uses and sells retail products.

  • The role encompasses working with the Director of Spa/ Head of Spa Operations and Development to successfully execute all spa and leisure operations; striving to continually improve guest and associate satisfaction and maximize the financial performance of the department.

  • it your responsibility to use initiative and a proactive approach to ensure we always give our guests unique and fabulous options to make the most of their time and their visit and to make their experience in the Spa areas unique.

  • Complies with COSHH and Health and Safety Standards.

  • Follows the lost property procedures.

  • Complies with Brand Standards when cleaning and getting each room ready for the guest arrival.

You’ll be expected to deliver on the following:

  • Deliver an exceptionally high standard of five star luxury lifestyle service for every guest interaction.

  • Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.

  • You are expected to deliver service to your full potential when you are here.

  • You’re expected to maintain the cleanliness and hygiene standards of all areas at all times.

  • You are also expected to carry out other duties that may be required to You’ll be expected to deliver on the following:

  • Deliver an exceptionally high standard of five star luxury lifestyle service for every guest interaction.

  • Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.

  • You are expected to deliver service to your full potential when you are here

  • You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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